Digital transformation is the reimagining of business processes from the ground up using a digital first approach, and now it is changing the strategy for enterprise content management (ECM).
Organizations originally adopted content management technologies to reduce their dependency on paper. Later, distributed capture and workflow is added so they could use digital content within a business process, instead of just archiving it digitally post-process.
This transformation is driven by the need for a more efficient office work while retaining compliance with the new regulation. Relevant data needs to be extracted from documents and submission must be immediate to complete the business process. The submitted document must not only be as a record keeping purpose but should be available in the archive for reference or regulatory purposes.
The Next Generation of ECM
Almost all digital transformation are connected in some way with ECM. Intelligent automation is now enabling organization of data and workflow in a way that mankind could never imagine. Developments in artificial intelligence will continue to irrevocably change human interaction with information.
With the emergence of mobile and remote workforce, next-gen ECM has to be enhanced to meet the increasing demand on mobility feature. The future is all about appification or webification, meaning that all unstructured data needs to cross boundaries. Hence, leading digital companies are creating digital ecosystems, creating open standards and APIs, that enable them to leverage in a way that brings most value to users.
The Evolution of ECM to Content Services
The leading research company Gartner has also renamed the new generation of ECM as – Content Services. By combining the best of traditional ECM solutions with mobility, automation Intelligence, and content integration capabilities, a Content Services Platform serves as the foundation for digital transformation that can revolutionize every business with Content Services with a fundamentally different approach.
The transformation is driven by the need for a more efficient office work. Apart from new ways of digital working and need of content mobilisation, a well defined future ECM strategies should aligned with organisation process management, customer experience and better communication strategies while retaining compliance with new regulations.